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Recently at work I needed to test someone's Outlook profile and so added it to my own. I have since deleted the profile, but now when I open Outlook, the deleted profile logon still comes up as an option. I tried clearing cache, but the option remains. Any help will be gratefully appreciated.

asked Dec 06 '11 at 13:53

Mike898's gravatar image



I have just one profile. There was a second I was testing, and I removed it as you indicated. But when I open Outlook, the second profile's logon shows up and I have to click on Use Other Account to access my profile (which is the only one that appears in Show profiles.

(Dec 20 '11 at 16:36) Mike898 Mike898's gravatar image

If I've interpreted correctly...Do you only have one Outlook profile you'd like to access? Did you remove the profile using these steps?

Go to Control Panel => Mail => Show Profiles You should be able to add, remove, edit from there

If so, check that the "always use this profile" option is selected in the above window.


answered Dec 07 '11 at 10:40

LaurenH's gravatar image


Go to Control Panel => Mail => Show Profiles

Make sure your profile is selected then check the box that says "always use this profile"


answered Dec 29 '11 at 10:37

Simon%20H's gravatar image

Simon H

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Asked: Dec 06 '11 at 13:53

Seen: 1,374 times

Last updated: Jan 19 '12 at 14:11

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