I have added a new email account as instructed by Steve on the groovy post for Outlook 2007. We are using Exchange 2008.
However once the account was added the outbox folder had several messages in it that we Have confirmed have been sent. We have tried to delete and move these messages but it will Not work.
How do we remedy this issue?
asked Aug 21 '14 at 21:15
It might be how you added the multiple accounts. It could also be due to an option you have selected. Check to make sure you don’t have the option “Use Cached Exchange Mode” checked. I am not sure where it is under Outlook 2007 as I am using 2010, but it should be similar. In 2010 under the File menu, click on Account Settings, and select Account Settings from the dropdown. This is the same place you go to add a new email account within Outlook. Where it lists your email addresses, double click on it and then remove the checkmark from the “Use Cached Exchange Mode”. You will need to do this for each email address listed here. Once the checkmark has been removed from all accounts, close out of Outlook and reopen it. Now try to do what you need to do.
This cache mode option makes files and folder appear to be there when they aren’t and by default it is on. This causes issues if you are sharing email accounts amongst multiple users.
If this works please mark it as the answer and vote it up.
answered Aug 25 '14 at 07:45