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When I clicked the install button on the website to install Office 2013 it downloaded an installer. When I run the installer it gives me an error that says:

We found a problem!

We're sorry, Office (32-bit) couldn't be installed because you have these 64-bit Office programs installed on your computer:
Microsoft Office Professional Plus 2010
Microsoft Office 32-bit Components 2010

32-bit and 64-bit versions of Office programs don't get a long, so you can only have one type installed at a time.
Please try installing the 64-bit version of Office instead, or uninstall your other 64-bit Office programs and try this installation again.

Here's a screenshot of it:

32-bit error in office 2013

How do I fix this? What can I do? I tried redownloading it but I couldn't install Office it just kept giving me the same window.

asked Jul 19 '12 at 02:52

bananajoe's gravatar image


Yeah it does give the same window, they don't make this clear but if you click the green install button you get the 32 bit version.

For the 64bit version you need to click where it says "language and install options" under the green install button and choose Office (64bit)

There is step by step guide to installing office 2013 here



answered Jul 19 '12 at 05:05

Simon%20H's gravatar image

Simon H

edited Jul 19 '12 at 05:26

I ran into this also and yes, Austin showed how to do this in the tutorial you mentioned @simon. It's not real easy to see where you click to select 32bit vs. 64bit but yes, it's under the Language and Install Options link.

Thanks guys!

(Jul 19 '12 at 13:36) Steve Steve's gravatar image

Thanks this solved it.

(Jul 24 '12 at 00:34) bananajoe bananajoe's gravatar image

You will have to download a 64-bit version of office 2013 to install in order for it to be compatible OR you'll have to uninstall your old office 2010.


answered Jul 19 '12 at 02:59

DW96's gravatar image



For different operating system the version varies , what is your operating systems


answered Jul 20 '12 at 08:34

julieandrews's gravatar image


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Asked: Jul 19 '12 at 02:52

Seen: 17,295 times

Last updated: Jul 24 '12 at 00:34

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