login about faq

I have a user with a previous version of Excel that was password protected AND encrypted. Now another user who has the password is using Excel 2010 and can not open it. The error message says "Excel cannot open this file. Encryption type is not available." However, several others in her dept. can open it.

asked Jun 18 '12 at 10:04

Stackie's gravatar image


Since there are other people in her department who can open the file, I assume they are all using Excel 2010 yes?

My advice would be to have someone on her team who can open it re-save it with the encryption enabled for excel 2010 and then see if the person having problems can open that file (Excel 2010 to Excel 2010). If they are STILL having issues, uninstall Excel on that users desktop and reinstall it. They must have something else corrupted and you will save time by just blowing it away and starting fresh.

Here's a few references:

Encrypt and Password Protect Office 2010 Documents

Encrypt and Password Protect Office 2007 Documents


answered Jun 20 '12 at 12:49

Steve's gravatar image


Hmm...try decrypting it in excel 2007 and encrypt again using excel 2010. Check the following link...THat might solve your problem...



answered Jun 20 '12 at 02:17

Hammad's gravatar image


edited Jun 20 '12 at 02:18

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here



Answers and Comments

Markdown Basics

  • *italic* or __italic__
  • **bold** or __bold__
  • link:
    [text](http://url.com/ "title")
  • image:
    ![alt text](/path/img.jpg "title")
  • numbered list:
    1. Foo
    2. Bar
  • Code:
    • Within a paragraph:
      surround code with grave accents (backticks)
    • Code snippet:
      Select the text and use the button on the icon of zeros and ones
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported



Asked: Jun 18 '12 at 10:04

Seen: 5,816 times

Last updated: Jun 20 '12 at 12:49

groovyAnswers © 2007 - 2011 All Rights Reserved | Privacy | Contact