Sorry my English.
I use Thunderbird client email. Scenario: 01) I get an email with images; 02) I send this e-mail message to a person; 03) the recipient receives the e-mail correctly; 04) the recipient send to another recipient the same email; 05) problem: the final recipient does not receive the images.
How to solve this problem?
asked Jun 13 '12 at 12:54
There is nothing at all wrong with your email software. The recipient is receiving emails correctly from you and the pictures are included.
That’s it; your software has done its job. Whatever happens from this point is down to how other people have their email software set up.
The most likely scenario here is that the recipient is forwarding email as plain text instead of HTML. Doing this will strip out any images that were previously included in the email, (this is common on smartphones but can happen on any email software). I regular receive replies to my own emails were my signature and logo image are no longer included. It’s down to other people’s preference how they want their email to be sent.
The recipient simply needs to check if they are sending / forwarding emails as plain text and if so change it to send / forward as HTML. The images will then be sent in the email.
Another possible scenario is that the final recipient has their email program set up to strip HTML from mail incoming from senders not marked as safe. Again there is nothing you can do about this. (they would need to mark him as a safe sender)
Finally whatever you do, do not follow the advice given by @DW96 regarding installing the Beta version of thunderbird. This wont solve the problem and beta versions are still in testing and could contain bugs that cause you big problems.
I'm guessing that this is a forwarding bug specific for Thunderbird. Try updating Thunderbird to see if this problem persists in the newer version and, if possible, install a beta version to make sure you are using the latest release of Thunderbird.
If all that fails, your best choice would be to manually download all the images and then reattach them again instead of just forwarding the e-mail.
answered Jul 03 '12 at 02:45